Privacy Policy

Effective Date: April 28, 2026

This Privacy Policy describes how IERhub.com ("Company," "we," "our," "us"), owned and operated by International Educational Resources Inc., collects, uses, retains, and shares your personal information when you use our website and continuing education services.

By creating an account or enrolling in a course, you consent to the practices described in this Policy. If you do not agree, do not use the Service. For questions, contact [email protected].

1. Information We Collect

a. Account Registration

When you create an account, we collect your name, email address, and password.

b. License Information

Before completing a course, you are required to enter your TDLR license number. This is collected because TDLR requires us to submit your license number when reporting CE completions on your behalf. Providing an accurate license number is a condition of receiving CE credit.

c. Payment Information

When you purchase a course, your billing and payment details are processed by our payment processor. IERhub does not receive or store raw card numbers. Transaction records (amount, date, course purchased) are retained for financial and tax compliance purposes.

d. Course Activity

Our LMS records time-on-task in 10-second intervals, module progress, assessment responses, completion timestamps, and certificate issuance data. This data is collected to satisfy TDLR's minimum time and completion requirements and to generate your Certificate of Completion.

e. Automatically Collected Data

When you visit IERhub.com, we automatically collect IP address, browser type, device information, pages visited, and session duration through Google Analytics. See Section 4 for details on third-party data sharing.

2. Why We Collect It

• Account data — to authenticate your identity and manage course access.

• License number — required by TDLR to submit CE completion reports; without it, your credit cannot be reported to the state.

• Payment data — to process transactions and maintain financial records.

• Course activity data — to verify that TDLR minimum hour requirements are met, generate Certificates of Completion, and maintain the records we are required by law to keep.

• Analytics data — to monitor site performance, identify technical issues, and improve the learner experience.

3. How Long We Retain It

Regulatory Retention Requirement

Under 16 TAC §59, TDLR requires continuing education providers to maintain learner completion records for a minimum of two years following course completion. Completion records — including your name, TDLR license number, course title, completion date, time-on-task data, and Certificate of Completion — cannot be deleted on request during this mandatory retention period.

• Completion records: Retained for a minimum of two years per 16 TAC §59.

• Account data: Retained while your account is active, then deleted within 30 days of a verified deletion request — subject to the two-year retention exception above.

• Payment transaction records: Retained as required by applicable financial and tax regulations.

4. Who We Share It With

• Texas Department of Licensing and Regulation (TDLR): We submit your license number, course title, and completion date to TDLR as required for your CE credit to be recognized. This disclosure is legally required and cannot be opted out of.

• Payment Processor: Billing and transaction data is transmitted to our payment processor to complete your purchase. Their privacy policy governs how that data is handled. We do not receive or store raw card data.

• Google Analytics: Site usage data (page views, session duration, device and browser info) is shared with Google Analytics for performance monitoring. Google's privacy policy governs this data. You may opt out using the Google Analytics Opt-out Browser Add-on.

• No other third parties. We do not sell, rent, or trade your personal data.

5. Data Security

We use industry-standard encryption in transit (TLS) and at rest. Access to learner completion records is restricted to authorized IERhub staff. No security measure is perfect — if you believe your account has been compromised, contact [email protected] immediately.

6. Your Rights

• Access or export: You may request a copy of the personal data we hold about you by emailing [email protected].

• Correction: You may update your name and email in your account profile at any time. To correct a license number already used in a submitted completion report, contact us directly.

• Deletion: You may request account deletion at any time. Completion records required for TDLR compliance cannot be deleted during the mandatory two-year retention period.

• Texas residents: Rights under the Texas Data Privacy and Security Act (TDPSA) apply, including the right to opt out of the sale of personal data. We do not sell personal data.

7. Third-Party Services Summary

• Google Analytics — site performance monitoring.

• Payment Processor — payment processing; governed by their privacy policy.

• LMS Infrastructure (Thinkific) — course delivery and completion record storage.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of the Service after changes are posted constitutes acceptance of the updated Policy.

9. Contact Us

For privacy questions or to exercise your rights, email [email protected].